Ice Wolf

SHIPPING DAMAGE:
If your order shows evidence of damage, take a photo of the damaged box and items. Any claims against packages or merchandise MUST be made within 72 hours of customer's receiving their order.

RETURN POLICY:
Any returns MUST be made within 20 days from date of purchase. Please do not discard any packing or boxing materials until you have verified all of your ordered items are present. Please recycle all packing material. 

Items returned for reasons other than defects or our error; all associated shipping frees will be the responsibility of the buyer, and we require that the merchandise be shipped back in the same condition of care that it was mailed to you. The purchase price of the merchandise minus a 10% restocking fee will be refunded in the manner it was originally given. 

All stained glass pieces are shipped with the utmost care, to insure a safe travel. Packaging material will be reused from past packing material, so you may see an assortment of cardboard, paper, bubble wrap, packing peanuts, or foam.